Contactless alternatives are more in demand in hotels than ever. In order to be able to offer the usual service level despite distance rules and new hygiene measures, digital assistants are the perfect solution. Check-in and check-out are processes that can be offered digitally and contactless without any problem.
The digital check-in and check-out help to comply with the current distancing rules and to reduce the waiting time at the reception. At the same time, contactless check-in and check-out protects the hotel staff. Because digitally checking in and out and filling in and saving the registration form digitally means less work. Check-in and check-out couldn’t get any faster and easier.
Choosing your post pandemic hotel will be much easier with automated check-in system.
This is how your guests check in digitally and contactless
There are various solutions that hotels can choose for digital check-in. For example, the hotel guest can already carry out the process at home or on the road on his own device; on tablet, smartphone or computer – that remains the choice of the guest. The guest no longer has to queue for the reception and his stay can start relaxed.
Another option is a check-in terminal, which receives the guest in the hotel lobby and which then processes the process digitally. On site, the guest chooses whether to check in at the reception or via a terminal. The check-in terminal also directly issues the key cards for the hotel room.
It is also possible to check in digitally with a tablet at the reception. With the help of a reception employee, the guest fills in the registration form digitally and checks in comfortably, just like with his own smartphone.
Checking out has never been so easy
Pack your bags at the last minute, wait at the reception to check out – and then miss the train. Your hotel guests no longer have to worry about this. Because you can also check out digitally, without queuing at the reception. The smart check-out with the guest’s own smartphone, with a tablet or with the terminal in the lobby, also reduces direct contact between guest and employee when leaving the hotel. With a few clicks, the hotel guests check out independently before they leave the hotel.
You can also check out digitally, without a queue at the reception
Through the integrated payment services, your guests can choose from various contactless payment methods. When checking out, they pay the hotel bill contactless and comfortably at the tap of a button. Your reception is no longer overloaded during peak times and your employees therefore have more time to consciously deal with your guests.
Communication before and after the stay is important
What no hotelier should forget is the pre- and post-stay communication. After all, the option of contactless check-in and its benefits must be communicated to the guest. The digital check-in will be pointed out to him when he makes the reservation.
After completing the reservation, the guest will receive an email with his reservation details and the tip that he can digitally fill in his registration form before arriving at the hotel. This reduces the waiting time at the reception to a minimum.
If all a guest needs to do is click a link in an email to check in, they will likely be happy to use the digital service. Who likes to start their holiday with waiting times and bureaucracy at the reception?
Before departure, the guest receives a push message on his telephone or tablet in the hotel room, indicating the option of checking out digitally. With a few taps, the guest can pay their bill digitally and check out. Then the guest receives an invitation to rate the hotel on various rating platforms and provide feedback.